Shipping

SHIPPING METHODS

We need a signature at your end to insure delivery.

UPS shipping cost is calculated automatically. For large orders and registered mailing orders use the shopping cart to place your order then select "Will call with shipping instructions" at the bottom of UPS shipping, we will ship by freight truck, or your option.

SHIPPING INSURANCE

During the checkout process, if you check the box to insure your order, the shipping total presented on the checkout page will include the cost of insurance.

SHIPPING SCHEDULE

All credit card orders are processed within three to seven business days, excluding weekends and holidays after fraud check. Orders placed by electronic check through Pay Pal won't ship until the funds have cleared, which may add an additional four days to delivery time. We ship world wide. Packages ship from Vancouver Canada.

ORDER STATUS

After ordering, you can check your order status on the order status page. You will need to enter your Order ID number (Cart Number not comformation number) and email address.

Payment

PAYMENT METHODS

Fraud checks are performed on all Credit Card orders. We accept Visa, Master Card, Discover, American Express through our credit card processor by phone, 2Checkout for online orders. You may also pay with Pay Pal. 2Checkout is an authorized retailer for goods and services provided by Z Prototyping.

All credit card, debit card, and electronic check transactions are handled on 2Checkout's or Pay Pal's secure web sites. Z Prototyping does not collect or have access to your credit card information, nor does it store your credit card information on its servers.

SALES TAX

British Columbia residents must pay 7.0% provincial tax. Canadians residents must pay 6.0% general sales tax.

PRICING

Prices are subject to change without notice. Although we take great care when entering prices, it is possible that an item may be accidentally mispriced. In the unlikely event that this occurs, and an item's correct price is lower than the price indicated on our web site, we will refund the difference to you. If an item's correct price is higher than the price indicated on our web site, before shipping the item we will either contact you for instructions or cancel your order and notify you of the cancellation.

Support

If you have any questions or concerns concerning our products, your order, or this web site, please contact us through our contact form and we'll be happy to assist you.